Update for Charms Friends

The new school year is starting up. We hope you migrated your program over to the NEW CutTime.

CharmsOffice.com in its current form has ceased to operate, and instead merged with the NEW CutTime on Friday, August 30, 2024 at 12Noon (EDT).

We hope you, your students and supporters enjoyed a terrific summer. Read on for very important updates around the new CutTime Product Roadmap.

If you have questions or need assistance - contact us via online chat using the Help Beacon located in the bottom right corner of our website or send an email to support@gocuttime.com

Exciting New Features Have Arrived!

Announcements & Events

NEW Grid style calendars have arrived! Plus syndicate your events to Public and District calendars more easily.

Barcode Scanning

Assign attire and uniform items in a flash with barcode scanning - either from a scanner or your mobile device.

Financial Reporting

NEW Payment Allocation and Transaction Reports provide greater visibility on your payment transactions.

Attire Inventory

Keep your formal wear and uniforms looking sharp, while you easily manage assignments, repairs, and inspections.

Library Inventory

Keep closer tabs on your musical literature, drama scripts, and more. Opt to share and view other CutTime user's collections for inspiration.

Equipment Inventory

Put all of your equipment items under one digital roof. Use for lockers and combination lock assignments.

Guardian Flexibility

Guardians can have their mobile phone or email address for communication. Members can have multiple guardians.

Angel Fund

NEW method to allow for easier credit transfer between members and means to manage gifts to your program.

User Permissions

Invite booster leaders, helpers, and student leaders to handle specific administrative tasks. View last login.

I spent so many years making CHARMS work for me by creating little back fixes that at first, I didn't see how easy CutTime is. It was just a matter of looking at the data differently. CutTime's query fields are so functional that I don't need all of that extra effort. There are so many awesome features that I didn't have before and the customer service is killer at CutTime. Thanks for being there for all of my questions!

Dan Boulton Band Director in California

More than 3,000 schools and 550 districts made the switch to the new CutTime from Charms as well as our own legacy ‘Classic CutTime’ platforms.

The transition was very smooth. Detailed instructions were helpful in developing an import file so that we did not have to enter the data for each record.

University Department Head and Professor of Music in Arkansas

Leverage Our Brand Kit

Communication is a key part of your program’s successful migration to the NEW CutTime. We’ve put together a kit of ready-made materials to help you and your team spread the word about your move to the NEW CutTime to your program members across your website, eNewsletter, program handbooks, social media, and classrooms. We’ve also included a few slides for your Program Directors to use at their Orientation Meetings

GET ACCESS NOW

CutTime revolutionized the efficiency of our band office as soon as we completed the migration process. Tasks that used to require so many steps now are seamlessly integrated in a music education assistant that just simply makes sense.

Tyler Long Band Director in Indiana

NEW OFFICE LOCATION

CutTime moved to new offices in downtown Historic Saint Augustine, FL

Frequently Asked Questions

  • CutTime is the leading fine arts education program management platform in North America. CutTime platform was previously owned and operated by J.W. Pepper & Son, until they formed a joint venture with Conn Selmer and Group Collect and spun the company out as an independent commercial entity as CutTime, LLC. CutTime, LLC is headquartered in St. Augustine, Florida and employs over two dozen professionals dedicated to supporting fine arts programs in locations across the United States.

  • As of 12pm Noon on Friday, August 30th all data in the Charms/Classic system is NOW archived for a period of 120 days, after which it will be removed and destroyed in compliance with state and local regulations after Monday, December 30, 2024. If you request an extract of your program’s data archive, additional convenience fees may apply, see our article here for our archive data handling guidelines.

  • Yes, for a limited period you can request an extract of your program’s archive data. Additional convenience fees may apply, see our article here for our archive data handling guidelines.

    All legacy data will be removed and destroyed in compliance with state and local regulations after Monday, December 30, 2024.

  • You will receive an email notification from support@gocuttime.com with your new user account credentials. Check your spam folder and make sure you mark gocuttime.com as a ‘Safe Sender’ / add to your contacts.

    If you need us to resend your invitation, just email us at support@gocuttime.com.

  • Email us at support@gocuttime.com with your full legal name, program name, state, and zip code so we can verify and then we’ll zip it over to you.

  • Contact our support team via support@gocuttime.com with either your school, booster club, or community program details so we can verify and then we’ll work on transferring the account to your name.


  • Quick Help through Chat via our website or Email
    us at support@gocuttime.com

  • No worries! Send us a Renewal Quote or Invoice request to support@gocuttime.com

  • We are happy to update these for you. Send us a Compliance Paperwork request to support@gocuttime.com

  • We do offer BOTH email and text messaging options in CutTime. You can choose to upload either an email address or a mobile phone number or both of these options for each member profile based on their preference.

    58% of people say that texting is the most effective way for businesses and organizations to reach them. 74% of people respond to text messages from a business within an hour. In our CutTime community, we see a 95% open and read rate for text messages within 24 hours vs. only a 25% open only rate for email in the same time period. Simply put - email is old school and difficult for busy parents and guardians to keep up and respond. Isn’t everyone’s inbox overflowing these days?

    That’s why we came up with a more modern solution that focuses primarily on SMS text messaging, with email as a backup. We use SMS text as a web-based push notification to get your messages center stage on your members’ devices. Now instead of having to send a personal text message reminding a member to read your emails - they can just tap and go straight to your message! A huge time saver and life saver when you have an urgent item to communicate. A good example of this is when you are coming back from an away game or performance and run into unexpected traffic delay. Being able to send a quick announcement in that moment to guardians that the pick up time will be thirty minutes later is priceless. Your guardians getting that time sensitive notification on their phone where they are more likely to see it is gold. Best of all, we enable you to see the ‘deliverability’ of your messages and alert you to issues where someone has changed their mobile phone number or accidentally ‘opted out’ from texts. Trust us, you and your members will love the convenience of our SMS text approach.

    For cases where a student is not able to provide a mobile phone number for SMS messaging or the message fails to reach a student or guardian, CutTime will automatically re-send the Magic Link notification to the email address on file for that person. Email is also available as a primary method for sending Magic Link notifications to students if needed. If your students or guardians do not wish to receive text messages from CutTime, they can reply ‘STOP’ anytime to opt out and receive an email message from you as long as they have their email address on file. They can also text 'UNSTOP' to opt back in for SMS messages. View our SMS Terms of Service here.