Welcome, Charms Friends!
We’re excited to get to know and support you.
New beginnings bring new opportunities. We’re here to help you move forward as seamlessly as possible with the Charms transition from Vanco to CutTime.
Is your Charms subscription renewal coming due?
Be sure to update your records with our new mailing address for all subscription payments to:
CutTime, LLC
7 Old Mission Avenue
St. Augustine, FL 32084
See Highlights from Our Latest On Demand Webinar Series
Check out our collection of 'Back to School' Charms Transition On Demand Webinars to get a closer look at the new CutTime and learn more. We've included a few samples from each for you to preview below. Like what you see? Visit our Events & Webinars page via the link below this video carousel collection to register and access the full episodes.
Got Questions About the Transition? We've Got Answers!
Its been a minute since we announced the acquisition of Charms. Since then, we've listened to your initial feedback and concerns to help shape our next set of webinars. These sessions feature multiple members from our team, are pre-recorded, and go deeper into several topics: Communication, Financials, Inventory, Members, and the Onboarding process.
We made them On Demand so you can watch what you want, when you want. Register to watch and be sure to take the survey at the end to let us know your feedback!
Register and Watch the Webinars
Take the 'Should I Stay or Should I Go? Assessment Quiz!
Wondering if making the move now or later to the new CutTime is right for your program? To help guide you in that determination, try our assessment quiz and discover whether the potential tradeoffs make sense at this point in time.
CutTime Acquires the Charms Office Platform
CutTime grows its subscriber base by more than 3x and becomes the leading fine arts education program management platform in North America. Learn more about what this exciting change will bring for Charms Office and TexasMusicForm.com customers and affiliates.
Read the Press Release
Frequently Asked Questions
-
CutTime is the leading fine arts education program management platform in North America. CutTime platform was previously owned and operated by J.W. Pepper & Son, until they formed a joint venture with Conn Selmer and Group Collect and spun the company out as an independent commercial entity as CutTime, LLC. CutTime, LLC is headquartered in St. Augustine, Florida and employs over two dozen professionals dedicated to supporting fine arts programs in locations across the United States.
-
Your Charms account remains unchanged. We will continue to support the Charms Office platform and you will be able to access your data with your existing credentials as before. However, no further development will continue, which means no new features or enhancements will be deployed on the Charms Office platform. Maintenance and bug fixing only.
-
Your Charms account remains unchanged. We will continue to support the Charms Office platform and you will be able to access your data with your existing credentials as before. However, no further development will continue, which means no new product features or functional enhancements will be deployed for Charms moving forward. The Support team you know and trust remains in place and accessible via the same phone (1-972-485-1912) and email contacts (charmssupport@charmsmusic.com).
-
We understand the importance of budget predictability for our customers. Your current pricing terms will remain unchanged through the remainder of this fiscal year. Additionally, you will have the option to renew your subscription plan at the same rate for one additional term.
-
Rest easy, you can continue using your Charms account for the next '23-'24 school year. For some folks, it is the perfect moment to make a fresh start with a new, more modern platform offered by CutTime. For others, their programs are waiting for certain features to be made available in the new CutTime before making a full platform switch. We've put together a series of On Demand Webinars (see links in the feature descriptions area above) to provide you with more detailed guidance so you can make the most informed decision possible for your program. Our customer support teams are on hand to answer questions and help guide you with the transition process. We encourage you to plan your transition with an onboarding checklist, staff and member communication and consider scheduling a 'data migration day or days' depending on the size of your program. Review our onboarding guide for more details and links to helpful resources.
Get a Sneak Peek of CutTime
Intrigued by what you’ve read so far? We’d love to show you some of how we can help your programs run even better. Take our mini tour and see what awaits you.